(1) Cancellation policy

If the customer is a natural person within the meaning of § 13 BGB, he has the following right of revocation. The Provider shall receive the declaration of revocation as representative of the Partner.

The customer has no right of revocation if the ordered goods are not prefabricated and the production of which is based on an individual selection or determination by the consumer or which are clearly tailored to the personal needs of the consumer (§ 312g Abs. 2 No. 1 BGB), which can spoil quickly or whose expiration date would be quickly exceeded (§ 312g Abs. 2 Nr. 2 BGB) or which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery (§ 312g Abs. 2 Nr. 3 BGB). Such goods are in particular:

  1. Food, open drinks, such as coffee/tea in cups, other freshly prepared food/meals as ordered by the customer;
  2. Goods which require the maintenance of a maximum temperature, such as foodstuffs requiring refrigeration, frozen food after delivery to the customer;
  3. Drinks in bottles, cans or other containers after opening the closure;
  4. Hygiene articles after removing the outer packaging.

(2) Right of withdrawal 

The customer has the right to cancel the contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which the customer or a third party named by him has taken possession of the goods. In order to exercise the right of revocation, the customer must inform the company (piq Technology GmbH, Albert-Granderath-Str. 8, 47877 Willich, Germany, telephone number: +49 800 7777 747, e-mail address: revocation@piq. xyz) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of the decision to revoke this contract. The customer may use the attached sample revocation form for this purpose, but this is not mandatory. The Customer may also electronically complete and submit the sample revocation form or any other unambiguous statement using the contact form on the Company’s website www. piq. xyz/widerruf. If he makes use of this option, the Company will immediately (e.g. by e-mail) send the Customer confirmation of receipt of such a revocation. In order to comply with the revocation period, it is sufficient for the customer to send the notification of the exercise of the right of revocation before the end of the revocation period.

(3) Consequences of revocation

If the Customer cancels this Agreement, the Company shall reimburse the Customer for all payments received from the Customer without delay and at the latest within fourteen days of the date on which the Company received notification of his cancellation of this Agreement. For this repayment, the Company shall use the same means of payment that the Customer used for the original transaction, unless expressly agreed otherwise with the Customer; in no event shall the Customer be charged for this repayment. The Company will collect the goods. The Company shall bear the cost of returning the goods. The Customer shall only be liable for any loss of value of the Goods if such loss of value is due to handling of the Goods which is not necessary to verify the nature, properties and operation of the Goods.

(4)   Muster-Widerrufsformular

piq Technology GmbH
Albert-Granderath-Str. 8
47877 Willich, Germany

E-mail address: widerruf@piq.xyz

Hereby I revoke the contract concluded by me for the purchase of the following goods

Ordered/received on

Collection number or order number

Name of the partner 

Name of the consumer

Address of the consumer

Date and signature of the consumer (only in case of communication on paper)